At I2ba, we strive to provide a satisfying experience for all users. This Refund Policy outlines the conditions under which refunds may be issued for paid content, subscriptions, and other purchases made on the platform. By using I2ba, you agree to adhere to the guidelines outlined in this policy.

1. Refund Eligibility

Refunds may be granted under the following circumstances:

• Movie Rentals: If a rented movie is unavailable, has playback issues, or fails to meet quality expectations due to platform-related problems that cannot be resolved.
• Paid Video Content: If purchased content (such as a video series or premium video) is unavailable or experiences significant technical issues.
• Subscriptions: In cases where you encounter technical issues or billing errors related to a subscription service.

2. Non-Refundable Purchases

Certain items are generally considered non-refundable:

• Live Events: Payments for live broadcasts or events are non-refundable, except in cases of cancellation or significant disruptions caused by platform-related issues.
• Partially Used Subscriptions: Once a subscription has commenced, refunds will not be provided for any unused portion of the current billing period.
• User-Caused Issues: Refunds will not be granted for problems resulting from user errors, such as unsupported devices, incorrect account settings, or poor internet connectivity.

3. How to Request a Refund

To request a refund, follow these steps:

1. Contact Customer Support: Email support@i2ba.com within 7 days of the original purchase date.
2. Provide Necessary Information: Include your order number, content details, and a description of the issue experienced.
3. Review Process: Refund requests will be reviewed within 5-10 business days, and we may reach out for additional information if needed.

4. Refund Processing

• If your refund request is approved, we will issue the refund to your original payment method. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.
• In some cases, we may offer I2ba credit instead of a cash refund, which can be used for future purchases on the platform.

5. Subscription Cancellations

Subscriptions can be canceled at any time, but refunds will not be issued for the unused portion of an ongoing subscription period. Cancellations take effect at the end of the current billing cycle, during which you will continue to have access to the content.

6. Policy Changes

I2ba reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and significant changes may be communicated through email or platform notices. Continued use of I2ba constitutes acceptance of any revised terms.

7. Contact Us

If you have questions or need further assistance regarding our Refund Policy, please contact our support team:

Email: support@i2ba.com

By using I2ba, you acknowledge that you have read and agree to this Refund Policy. We encourage you to review the policy periodically to stay informed about any updates or changes.